TV Guide Magazine, LLC (“TV Guide Magazine”) is providing notice of a data security event that affects the security of information related to certain individuals. TV Guide Magazine is notifying individuals to make them aware of the event, TV Guide Magazine’s response, and steps potentially impacted individuals may take. The confidentiality, privacy, and security of information is one of TV Guide Magazine’s highest priorities and TV Guide Magazine takes this matter very seriously.
On October 23, 2024, TV Guide Magazine discovered suspicious activity related to certain computer systems. In response, TV Guide Magazine immediately took steps to secure its environment, launched an investigation to determine the nature and scope of the activity, and notified law enforcement. The investigation determined there was unauthorized access of certain files within TV Guide Magazine’s network between October 20, 2024 and October 23, 2024. As a result, TV Guide Magazine began an extensive review of the involved files to determine whether sensitive information may be impacted. Although the information varies by individual, the information includes name, Social Security number, driver’s license information, financial account information, taxpayer identification number, and health insurance information.
TV Guide Magazine provided individuals with notice of this event whose information was involved and which TV Guide Magazine had address information to send them a letter. Although TV Guide Magazine does not have evidence to indicate that information was subject to actual or attempted identity theft or fraud, TV Guide Magazine is providing individuals with complimentary credit monitoring services and notified state regulators. TV Guide Magazine also reviewed existing security policies and implemented additional measures to further protect against similar incidents moving forward.
Individuals who believe they may be impacted by this event and have questions may call 855-260-0711 for more information between 9:00 a.m. and 9:00 p.m. Eastern Time, Monday through Friday, except U.S. holidays.
TV Guide Magazine encourages potentially impacted individuals to remain vigilant against incidents of identity theft and fraud, to review account statements, and to monitor their credit reports for suspicious activity and to detect errors. Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:
Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:
| Equifax | Experian | TransUnion |
| https://www.equifax.com/personal/credit-report-services/ | https://www.experian.com/help/ | https://www.transunion.com/credit-help |
| 1-888-298-0045 | 1-888-397-3742 | 1-833-799-5355 |
| Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069 | Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013 | TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016 |
| Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788 | Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013 | TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094 |
Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect their personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General. This notice has not been delayed by law enforcement.
For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov.